View all native call center software integrations with CRM and Helpdesk. In. Select the Knowledge Source type you want to connect with Talkdesk[4]. Solve customer or agent questions with precise answers. Talkdesk Sycurio Integration. Embedded in Talkdesk Workspace™, eGain Cobrowse offers true cobrowsing, not just screen-sharing or proxy-server based technologies. HIPAA Compliance through Talkdesk means leveraging our administrative, physical, technical, organizational, and documentation controls for securing electronic PHI and partnering to ensure ongoing compliance. Click on My Apps and select Knowledge Management. You can cast a wide net across articles, blogs, social media, email. Boost FCR up to 37%, NPS up to 30 points 84% of agents think their desktop tools do not help them (Gartner) and 65% of agents say finding answers to customer queries is their biggest issue (eGain-SurveyMonkey). Most importantly, Talkdesk’sJuly 18, 2023 - Talkdesk Healthcare Experience Cloud for Providers. With comprehensive banking-specific capabilities in place, agents are equipped with the tools they need to handle requests, providing personalized and targeted services for banking. Up to a month of data per request. 5 out of 10 and more that 550 verified reviews, 96% of reviewers said they would purchase the Talkdesk cloud-based contact center platform again, 95% indicated their Talkdesk implementation went as expected, and 95% are happy with the product feature set. Developed by VideoEngager. Talkdesk® is a global cloud contact center leader for customer-obsessed companies. S. Three agents included. As we talk to customers about what they want from a community, we’ve identified four areas where customers can benefit from membership: Innovation and ideation. Talkdesk, contact center industry disruptor and CX leader, now valued at more than $10 billion; appoints first chief financial officer. July 27, 2023. ”)requirements regarding privacy incidents (aligned with GDPR, HIPAA and PCI). , a global cloud contact center leader for enterprises of all sizes, announced today that Graham Smith has joined the company’s Board of Directors. Talkdesk is designed for a simple and seamless experience—from initial deployment to day-to-day operations and beyond. The third-party integration has made it easy for agents to launch calls from a customer ticket, log their call notes and have them carry over between ticketing and accounting programs. , a global cloud contact center leader for customer-obsessed companies, today announced that Talkdesk Healthcare Experience Cloud™ has been named the. , a provider of cloud-based customer service software, has raised $230 million in a Series D funding round that values the company at $10 billion, up from a valuation of $3 billion in. Product Description. Enabling After Call Work & Call Disposition Dialog. Talkdesk’s Contacts data model is a new data paradigm where the analysis focuses on Contacts, instead of Calls/Interactions. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Empower agents with a 360-degree customer view, more personalized conversations and improved conversion and first-contact resolution rates. video Digital Engagement Agent Administrator Supervisor Financial Services. Worldwide: +1 (770) 937-9735. Permissions tab and select the. SAN FRANCISCO – June 23, 2023 – Talkdesk®, Inc. Talkdesk Interaction Analytics™ reviews customer conversations for topics and sentiment trends without setup. Netherlands: 0800 023 4197. The two companies will co-innovate to offer mutual customers more deeply connected patient experience solutions than previously possible, including advanced. Recordings are transferred directly to the customer’s S3 or Azure bucket for storage. Nov 2, 2023. In addition, Administrators can create new case forms by adding or removing case fields in them, including custom. Talkdesk Cloud Contact Center + AVOXI Voice Service Easily connect AVOXI’s inventory of hard-to-get numbers and least cost routing directly into your Talkdesk cloud contact center. All plans are Never Over Limits™ as they include a 30-day grace period once you start exceeding limits. Our call quality is guaranteed by a Global Low Latency (GLL) architecture that optimizes call quality for all geographies, ensuring that each call travels the most direct route through regional nodes. Announcing HIPAA compliant texting. Empower your business to deliver CX excellence. Channels: Shows how many contacts, from each channel, the agent is working on. The company was founded in 2011 and is based in San Francisco, California. By default, Talkdesk Cases provides a built-in case form that Agents can use directly. Use predictable, resource-oriented URLs, built-in capabilities for passing parameters, and authentication. katherine. Glovo: 15% reduction in AVHT for inbound calls. Our mission. Talkdesk earns three TrustRadius Awards. Examples of HIPAA Compliant Help Desks. It comes with EHR systems already integrated into the platform along with pre-built provider-patient workflows, and AI tools trained specifically with healthcare expertise. Talkdesk's goal is to support businesses everywhere to deliver better customer experiences through any channel, and drive higher customer satisfaction, cost savings and profitability. Choosing the wrong text messaging platform in healthcare can be detrimental. , the cloud contact center for innovative enterprises, today announced $143 million in Series C funding from a combination of new and existing investors. 2. Talkdesk is committed to serving our global customer base by investing in self-service resources that empower our customers and partners to find answers at their fingertips. HIPAA compliant* — Protect sensitive health information. Note : Only admins can install and manage the app. Talkdesk again leads G2 Spring 2021 with highest G2 Scores, more reports than any other CCaaS provider. Reviewer Function: IT. Their team is dedicated to. Experience Talkdesk products for yourself with a quick, self-guided demo. Salesforce Service Cloud 2. HIPAA compliance secures ePHI for patients, payers, and providers. Be transparent; get the caller’s consent. Overall the product is solid. $89. Real-time AI recommendations during calls and chats, complements and syncs with data from Epic. 2- Talkdesk. READ STORY. Go to the App Store on your Apple device, and search for "Talkdesk". Easily find and utilize the information you need instantly in our self-service, online support resources. 1. Talkdesk CX Cloud and Industry Experience Clouds help enterprises. Binghamton University (NY State Government) Oct 1995 - Jul 20026 years 10 months. These values embody the founding Talkdesk pursuits of innovation and creativity, and they echo Tiago’s desire to challenge the old status quo to help our. At Textline, we love emojis and understand that they add personalization to text messages. So, it is a really good ticketing system and a great management tool. Data subjects whose personal information is processed by a customer of Talkdesk as data controller, must consult that customer’s privacy policies. Conversational AI powers contact center tools like virtual agents and chatbots. 1 - Read and analyze the following sections. SAN FRANCISCO – April 20, 2021 – Talkdesk®, Inc. Easily add a new communication channel. Talkdesk Healthcare Experience Cloud is a contact center solution that’s purpose-built to meet providers’ needs. Custom Reporting with Live & Explore. Talkdesk started as a Hackathon win and within 10 years has scaled to 2,000 employees in 19 countries (and counting), have ~$500 million in funding and a valuation of $10 billion with our Series D. * Language supported by Auto-Detection feature in Customer Experience Analytics (CXA). The unique cobrowse software enables your customer service and contact center agents to offer, in the most human way possible, the digital support online. Users of Talkdesk’s cloud call center software can now add business text messaging to their Talkdesk account with Textline's AppConnect app. Talkdesk. Talkdesk is a leading cloud contact center AI platform for businesses of all sizes. Its capabilities include integration with over 20 business tools. Recent Reviews. The basic plan, priced at $75, is limited to voice engagement. Your team can share a textable phone number to text with customers, as well as manage your billing and users — all from your Talkdesk account. , the global customer experience leader for customer-obsessed companies, today at Opentalk 2021 is announcing Talkdesk Healthcare Experience Cloud, the industry’s first enterprise-grade contact center product built for healthcare. Based on 107 Talkdesk reviews. Not all countries or states require caller consent to legally record a call. LEARN MORE Forecast and plan your. This section of Talkdesk displays real-time metrics for all live calls, agent statuses and call queues. Jump-start contact center AI with out-of-the-box templates. /monthly. SAN FRANCISCO – April 27, 2021 Talkdesk®, Inc . Talkdesk Regional Cloud. We're Hiring! Sign up for a free 14-day trial today. Available globally, Talkdesk Office is intended for Information and Departmental Workers and only features essential calling capabilities. Go to “Admin” > “Channels” > “Chat” > “Touchpoint”, open the “Appearance” tab, and click the button. Talkdesk safeguards customer information by providing a solution backed by the industry’s most comprehensive set of security standards and certifications such as ISO27001, SOC2, SOC3 and PCI. Talkdesk® is a global cloud contact center leader for customer-obsessed companies. 1. Talkdesk Microsoft Teams Connector allows knowledge sharing in organizations and promotes teamwork between agents and SMEs to increase productivity and improve customer satisfaction through first-contact resolution. 3. To access omnichannel support, businesses must choose higher-tier plans. Where Talkdesk really stands out is in the call quality, with high clarity and minimal latency, which also comes with a 100% uptime guarantee. This is [medical facility]. HIPAA data storage — Ensure data. Customers remain responsible for working with their VDI vendor of choice, ensuring VDI clients have enough resources and suitable codecs are used - at least. API Scopes; Accounts API (information about a Talkdesk account): account:read: Apps API (information about a specific installation of a partner app in a Talkdesk customer's instance): apps:read apps:write: Attributes API (allows the configuration of attributes and corresponding proficiency levels for each contact center agent): attributes:read. At Talkdesk, we believe in simplifying communication. Talkdesk Phone™ is a business phone system natively built on the leading CX Cloud platform. This post is the second in a four-part series outlining Talkdesk’s. Creating an App in your Azure account. Messaging cost and industry fees are not included. At Talkdesk, we recognize that your data is. The Workspace Desktop App allows you to run Talkdesk Workspace™ locally on your desktop, separately from your web browser. In addition, we provide board multifactor authentication and. A Talkdesk Integration allows you to connect your external services with the Talkdesk systems. UCaaS (Unified Communications as a Service) provides internal communication tools all in one place to help teams stay on the same page. Get Started. Talkdesk integrates with Salesforce, SugarCRM, Zoho CRM, Zendesk, Live Chat, Shopify and others t. Over the last year, the industry saw Zoom hit the. May 14, 2021. The unit is a number of people (two part-timers who work 20 hours are equivalent to one full-timer who works 40 hours). Enable Auto Pop Up Functionality. Talkdesk CX Cloud™ is an end-to-end customer experience solution that aims to combine enterprise scale with consumer simplicity. Talkdesk CX Cloud unifies all the tools and applications that agents need to handle customer interactions within a. 15. Security features. Talkdesk® is the cloud contact center for innovative enterprises. 12. With more than 30 security certifications, including SOC2, SOC3 and PCI-DSS level 1, HIPAA and GDPR compliance, Talkdesk Enterprise Cloud Contact Center is backed by the industry’s most comprehensive set of security certifications and standards to ensure all security measures are in place to safeguard customer information. Connect to other external systems already supported by Microsoft (within Power Apps and Power Automate) to be able to execute actions in Talkdesk like create an agent. Talkdesk is a remote-first workforce and my team was located across the United States. Talkdesk’s Healthcare Experience Cloud is a call center solution that caters to the healthcare industry. 1 - The partner app may request an access token for a specific Talkdesk account, which grants access to the customer's resources via the Talkdesk APIs. Zumiez: 15% improvement of SLAs. The law doesn’t require businesses to use double opt-ins in all scenarios. Talkdesk is more affordable than many Aircall competitors, offers industry-leading AI analytics, and provides high-level security via Talkdesk Guardian with HIPAA compliance, 30+ security certifications, and advanced threat detection. It uses interactive voice response (IVR), automatic call distribution (ACD), and skills-based routing with AI and automation-powered customer service solutions to support organizations in their customer service operations. After confirming the Account name, you will be asked to insert your email and password in order to log in. Check extra steps in case you need help. A modern cloud contact center platform. Personalize the interface to make work easy. – HIPAA – PCI-DSS – OWASP – Cloud Security Alliance (CSA). Administrator Access. Standouts include SOC2 Type II, SOC 3, ISO 22301, SHAKEN/STIR verification, GDPR, and HIPAA (a complete list is available on the Talkdesk website. Ben Rigby. Adding users to Talkdesk for Salesforce is as simple as checking a box:Talkdesk Infrastructure Security. SAN FRANCISCO – April 3, 2020 – Talkdesk®, Inc. Talkdesk CX Cloud™ is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Talkdesk® is the cloud contact center for innovative enterprises. Industry: IT Services Industry. The plug-and-play connection between the Talkdesk UI and Epic EHR was theThe key features of an omnichannel contact center, such as integrated communication channels, detailed customer profiles, and real-time analytics. Accelerate AI training with pre-built intent models. Salesforce HubSpot Zendesk Support Zendesk Sell Talkdesk Aircall Pipedrive Zapier Freshdesk Slack. Recognition. 2. On Tuesday, September 19th, 2023, Talkdesk is releasing version 1. Google Workspace & Microsoft. How Talkdesk can support you. - HIPAA, SOC II, PCI, GDPR compliant platform - High Availability Infrastructure that runs 24/7 - Efficient load balancing across thousands of concurrent callsProducts. Talkdesk understands that the confidentiality, integrity and availability of our customers’ data is vital to your business operations and our own success. Talkdesk also offers a unique service called PCI payment assist, which integrates with major payment providers to provide customers with the payment solutions they’re looking for. Predictive algorithms predict how long representatives will need before answering a new call. The Talkdesk virtual call center software can handle both inbound and outbound calls, with a focus on fulfilling each center’s unique needs with integrations, low, no, and custom-code tools, and other functions. If multiple users are created under the same email (even if deactivated) the system may not sync to the correct Salesforce agent. Good solution for businesses relying on a call queue system. Respond with standard HTTP response codes to show errors. Standout Features. video Digital Engagement Agent Administrator Supervisor Financial Services. Features Included: HIPAA compliant SMS — Send and receive messages containing protected health information (PHI). , a global AI-powered contact center leader for enterprises of all sizes, today announced the winners of its fourth annual CX Innovators Awards, which recognize companies who have used a variety of Talkdesk contact center solutions over the past year to improve outcomes at. The Desktop version supports all features of the browser version and also provides extra ones described below in this article. The Talkdesk connector provides a better way for organizations to intelligently unlock the promise and potential of great customer experience with end-to-end cloud solutions. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. ). Location of This Business. Install. Note: If you want to change any Talkdesk Integration settings, please make sure you are under the Talkdesk application scope before you save it. Talkdesk unveils a new era of automation and intelligence for CX transformation. If, after 4 consecutive 4-minute cycles, no positive feedback is sent to Talkdesk servers (namely, no heartbeat is sent), the agent status should change to. With more than 30 security certifications, including SOC2, SOC3 and PCI-DSS level 1, HIPAA and GDPR compliance, Talkdesk Enterprise Cloud Contact Center is backed by the industry’s most comprehensive set of security certifications and standards to ensure all security measures are in place to safeguard customer information. Keep-on-Top functionality: Previously, the keep-on-top functionality was only applied when using the app in a small. SAN FRANCISCO – April 26, 2021 – Talkdesk®, Inc. As the first U. TalkDesk is recommended for large. They have help on how to use and configure their product, instructions for setting up integrations and billing FAQs. To access omnichannel support, businesses must choose higher-tier plans. Fill out the form according to the instructions provided for each type, and press Continue when you’re done [5]. High-level HIPAA compliant security via Talkdesk Guardian with 30+ security certifications and advanced threat detection. Freshdesk: Suitable for small businesses looking for a budget-friendly contact center solution. Integrations & Connections. Read the origin story of Talkdesk as told by Tiago Paiva, the Founder and CEO of. Key Features. Genesys Cloud CX 4. Talkdesk’s HIPAA-compliant software helps organizations securely connect with patients via voice, email, SMS, and self-service chatbots. New, exciting SPIFF for channel partners! Talkdesk is excited to announce a Q2 promotion for channel partners! Effective May 1, 2023, partners can earn 2x, 4x, or 6x commissions on qualified opportunities through July 31, 2023! Eligible opportunities will qualify for a one-time payout based on the average MRR of Talkdesk core + Talkdesk. Block of time that is on the schedule. All of these applications are native on our. , the cloud contact center for innovative enterprises, today announced its recognition as a Leader by Gartner in the inaugural multi-regional 2020 Magic Quadrant for Contact Center as a Service (CCaaS). SAN FRANCISCO – October 3, 2018 – Talkdesk, the fastest growing Contact Center as a Service provider, today announced $100 million in Series B funding led by Viking Global Investors with participation from existing investor DFJ. This process happens asynchronously for each recording file. As the first CCaaS. CCaaS, powered by Talkdesk, supports 31+ local languages and accents via AI and automation. As businesses worldwide navigate the pandemic and adapt to the “new normal”, Talkdesk ensures that all security measures are in place. Talkdesk Office ™ is a streamlined version of Talkdesk CX Cloud for non-agents who require a connection to your company’s Customer Experience and Contact Center areas. Talkdesk applies the most rigorous safeguards. Talkdesk is a cloud-based call center solution that helps businesses improve customer satisfaction while simultaneously reducing customer support costs. Voicemail is available in dial-in IVR format only. SAN FRANCISCO–Feb. We want to end bad customer service by empowering enterprises with a modern AI-powered contact center platform to improve customer experiences, increase efficiency, and grow revenue. Where Talkdesk really stands out is in the call quality, with high clarity and minimal latency, which also comes with a 100% uptime guarantee. Security is one of the most critical aspects of any enterprise cloud contact center. SYDNEY–Nov. An app has two different statuses that represent two distinct workflows: technical and marketplace. Based on 719 Talkdesk reviews and verified by the G2 Product R&D team. SOC 2 Type II certification and security support for GDPR, HIPAA and PCI-DSS “A major issue for enterprise customers is the siloed nature of legacy and first-generation cloud contact center systems. As the first CCaaS. Equip your teams with real-time customer information and tools to provide an excellent customer experience wherever they go. . Surveys made easy. SAN FRANCISCO – July 23, 2020 – Talkdesk®, Inc. As the first CCaaS. Improving the customer experience starts with improving the employee experience. Standard. A SOC 2 Type II certification demonstrates that a company has proven its system is designed to keep its clients’ sensitive data secure. Support the compliance program through continuous monitoring, evidence gathering, and control effectiveness reporting for ongoing SOC 2, ISO 27001, and HIPAA/HITRUST audit engagements. Five9. Talkdesk is intuitive, easy-to-deploy cloud-based call center software with advanced features and comprehensive real-time reporting designed to help businesses make stronger connections with their customers. The Desktop version is the Talkdesk. September 28,. with your account name:Talkdesk, a provider of cloud-based contact center software, announced $230 million in new Series D funding that more than triples the company’s valuation to $10 billion, Talkdesk founder CEO. It's been an upgrade from Ring Central and more stable than that platform. HIPAA BAA-ready Strategic Advisory Board Trusted global leader Leader in Gartner CCaaS MQ Leader in Forrester Wave for CCaaS Leader in Ventana Value Index Frost Radar Innovation Leader G2 Crowd Winter 2020 Leader 2020 Forbes Cloud 100 (#53) Talkdesk is a contact center leader for patient and member-centric organizations. Not all countries or states require caller consent to legally record a call. Aircall: Best for companies wanting to extend their contact center’s functionalities. Real-time AI recommendations during calls and chats, complements and syncs with data from Epic. 6. Talkdesk Workspace Desktop app allows you to use Talkdesk CX Cloud as stand-alone software, eliminating the need for multiple browser tabs and promoting overall productivity. Data. SAN FRANCISCO – May 23, 2022 – Talkdesk®, Inc. Amazon-based custom storage solution. Talkdesk boasts 1,800 companies. Additionally, an action and automation will be created, with the a contact is updated Talkdesk trigger being linked to the previous action. With more than 30 security certifications, including SOC2, SOC3 and PCI-DSS level 1, HIPAA and GDPR compliance, Talkdesk Enterprise Cloud Contact Center is backed by the industry’s most comprehensive set of security certifications and standards to ensure all security measures are in place to safeguard customer information. 03 | Collaborate. HIPAA, GDPR, SOC2 certified. Thanks to the Outbound Dialer, you can deliver 200-300% more outbound calls per agent, per hour, leading to more revenue and a high ROI. Smith brings close to 30 years of operational experience holding executive leadership positions at high-growth SaaS companies and serving on the. New accounts will only be able to configure inbound routing behavior through Studio. December 6, 2022. All of these applications are native on our open platform with a shared set of. To start using Talkdesk for Service Cloud Voice, you should go to the App Launcher and search for the Talkdesk Contact Center Lightning App. Select Connect new source[3]. Note: The features described below are only available for accounts using Talkdesk Classic Inbound Routing. 1. Create new virtual agents and automations in a few clicks. The basic plan, priced at $75, is limited to voice engagement. The move to Talkdesk will save customer an estimated $3 million dollars in annual operational costs. Five9 Overview . Add business texting to your contact center. Basic features. 9, 2021 – Talkdesk®, Inc . CX Cloud Essentials: $75. Jan 6, 2021. On Thursday, June 29th, 2023, Talkdesk is releasing a new version of AI Trainer™: List of non-trainable components in. share some incredible milestones having gone from disruptive start-ups to industry-leading companies. Talkdesk's goal is to support businesses everywhere to deliver better customer experiences through any channel, and drive higher customer satisfaction, cost. Fully customize Talkdesk® to your. Talkdesk Connections. This privacy notice covers the processing by Talkdesk of personal data both as data controller and as data processor. As a trusted product, Talkdesk Healthcare Experience Cloud implements industry best practices. However, it’s still considered a best practice. Your business moves fast, so you need tools that keep up. Talkdesk® is a global customer experience provider for customer-obsessed companies. Choose a HIPAA-compliant texting platform. Boost FCR up to 37%, NPS up to 30 points 84% of agents think their desktop tools do not help them (Gartner) and 65% of agents say finding answers to customer queries is their biggest issue (eGain-SurveyMonkey). Talkdesk safeguards customer information by providing a solution backed by the industry’s most comprehensive set of security standards and certifications such as ISO27001, SOC2, SOC3 and PCI-DSS level 1, HIPAA and GDPR compliance. Talkdesk named a Leader in the Gartner® Magic Quadrant™ for CCaaS. customer story. Talkdesk CX Cloud is recognized as a leader, owing to our emphasis on placing our customers first. Supervisors can see it and the agent doesn’t see it at all. As the first CCaaS. These integrations include CRMs, business management solutions, eCommerce platforms, and other customer service tools, such as chat features. Talkdesk Academy™ will help you stand out as an asset to any company. CCaaS (Contact Center as a Service) connects customer. Customer service is the support you offer your customers—in every presential or remote contact—making phone calls an essential part of every business. Note: For full details on each field, please check Microsoft’s documentation on How to configure a channel provider for your Dynamics 365 organization. Many vendors claim to be complaint, however that is. ET. Our automation-first customer experience solutions optimize ourSecure and compliant: Talkdesk is HIPAA compliant, ensuring that patient data remains secure and confidential. Embedded in Talkdesk Workspace™, eGain Cobrowse offers true cobrowsing, not just screen-sharing or proxy-server based technologies. Enter the account name and tap Next [1]. Full Time Equivalent. Talkdesk may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter herein. BAA — Textline provides you a business associate agreement to sign. Cut agent training time by up to 50%. Start texting now. Talkdesk Cases. As a result, it's important to select a HIPAA-compliant texting tool to avoid breaching patient privacy. Vetted by leading brands, Talkdesk is simple, secure, reliable and innovative. , the cloud contact center for innovative enterprises, today announced Boost for Business Continuity, three months of free access to Talkdesk Boost, to help. Award. An SMS gateway is an enabling technology that allows a software application or computer to send text messages to mobile phones. The key components of HIPAA are: Protected Health Information (PHI): This refers to any information about health status, provision of health care, or payment for. Last Updated July 05, 2023 10:00. SMS, MMS & team messaging. Talkdesk Celebrates Financial Services Momentum, Powers Exceptional Customer Experiences for New Banking and Credit Union Customers. , a global cloud contact center leader for customer-obsessed companies, today announced that it has joined the Jack Henry™ Vendor Integration Program (VIP). Although Talkdesk is a browser-based platform, we. com: Using machine learning models to predict churn, retention and LTV; Software engineer at The. Effective June 21, 2021, Talkdesk Classic Inbound Routing will no longer be available for sale for new customers. Great benefits from faster resolution and better CX. September 7, 2022. eGain Knowledge Hub guides agents on Talkdesk Cloud to fast, accurate answers and through processes, boosting CX and operational metrics. Provide your supervisors with access to contact center reporting and analytics to optimize customer experiences. Their team is dedicated to supporting value-based care. View All Integrations. Examples of specific event types include Calls, Emails, Break, Lunch, Meeting, and . Spain: 800 654 432. . 28 for North America. Their contact center solution provides a way for businesses and customers to engage with one another. This is the first of a two. Read More. HIPAA data storage — Ensure data security with HIPAA-compliant cloud environments and standard encryption protocol. The Outbound Dialer is a next-generation Predictive Dialing tool for highly efficient and compliant customer outreach. You can then use this information to identify the user and make authorized requests on their behalf to the external service. On the surface, the solutions Talkdesk. Automated call recording is a must. The first thing Michael noticed about Talkdesk was its rapid setup. Talkdesk is an enterprise cloud contact center as a service (CCaaS) solution provider empowering companies to deliver customer experience excellence and top-notch quality. 3. app overview. Afrikaans (South Africa)***. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations. Recordings are transferred directly to the customer’s S3 or Azure bucket for storage.